Our mission is to ensure that our products and services let our consumers maximize their potential.
Mission Statement
The customer is our leader.
We only grow if you grow, so we believe that your success is at the heart of everything we do and the reason why we exist. Our customers specialize in serving their clients wherever they dine and we are here to give you the solution to the challenges you face, whether you are a hotel, an independent restaurant, a supermarket, a multi-unit operation, a caterer or other foodservice operation.
We have the ingredients for your success.
We have the skills to provide the products and services for your operation. We are here to ensure you have everything you need to thrive. Our business model is not designed to maximize our profits. Our business model is designed to optimise efficiencies, lower costs and bring you the highest quality products.
We are your hometown team.
We care about our communities. Living and working within the community means we can offer you a daily and fast service.
Our team makes a difference.
We know how to deal with the value of innovation and agility in today’s economy. We are dedicated and committed to ensuring a safe and high-level service delivery in our industry. This dedication to the service and the success of our clients has made Oliver Food Resorts achieve one of the fastest and most respected growths in Cape Verde.
Our Values
Trust
Working with integrity
Teamwork
Working as one doing everything to help with our customers’ success
Excellence
In all activities of our business, products and services
Responsibility
Health and Food safety
Trust
Working with integrity
During our operating years, we have had to increase our storage capacity due to an approximate 40% increase in the quantities sold, resulting in a total of 2k tons sold in our best year of consumption.
The biggest challenge of importing goods to Cape Verde is the timing between ordering from our suppliers and the arrival of the products on Cape Verde Islands and the subsequent delivery to our customers (time period of between one month and a month and a half).
This time lag, along with a lack of locally produced substitute products, and the fact that we are based in a country surrounded by the Atlantic Ocean, requires strict requests for quantities and quality of imported products because there is only one way and there is no going back (due to the high export costs).
In order to maintain strict continuity of our products and their quality and value to our customers, it is necessary to order a higher stock than the pattern of consumption, even if this is stable, in order to avoid breakdowns in stock that is crucial to the operation of the establishments that trust us. Some additional costs over and above the actual product are:
· Port charges and freight services
· Cargo insurance and clearing charges
· Bank charges
· Charges of Cape Verde’s Department of Agriculture, Forestry and Livestock
Although, the majority of our goods are unified and imported from Spain, our suppliers are spread all over the globe including within Cape Verde, namely the Island of São Vicente. We always try to give continuity to our products according to the preferences of all our customers in order to prioritize the quality of their operations. We thus have built a long-lasting relationship with our suppliers, reducing their number and maintaining a co-makership and taking advantage of synergies between supply chain management and quality management.
